Terms of Service
Last updated: 9 November 2026 · Khatib Designs Ltd
These terms apply when you create a MODAX workspace or use MODAX in any way. MODAX is built for businesses; by accepting these terms you confirm you are using it for your business and are allowed to accept them on its behalf.
1. Who we are
MODAX is a product of Khatib Designs Ltd (Хатиб Дизайнс ООД), a limited liability company registered in Sofia, Bulgaria, trading as KHD (“we”, “us”). Your contract for MODAX is with Khatib Designs Ltd. Contact: hello@modax.app.
2. Accepting these terms
By signing up, signing in or otherwise using MODAX you agree to these terms. If you keep using MODAX after we update them, you accept the updated version. If you do not agree, do not use MODAX.
3. Your workspace and account
- The person who creates a workspace is its owner and controls who else has access. You are responsible for what happens under your workspace and for keeping passwords and API keys secret.
- Give accurate sign-up details and keep them up to date.
- Tell us straight away at hello@modax.app if you think someone has accessed your account without permission.
4. Plans and prices
- Starter — free. Contacts, deals and invoices for one workspace. We may change free-plan limits with 30 days’ notice.
- Growth — US$19 per user per month, billed monthly for each user seat in the workspace. Prices may be shown in your local currency; the exact amount, plus any tax, is shown at checkout before you pay.
- Scale — custom. White-label, marketplace and enterprise terms agreed in a written order form.
Current plans and features are listed on our pricing page. Marketplace add-ons, where offered, show their price before you add them.
5. Payment, renewal and cancellation
MODAX is sold by Khatib Designs Ltd (Sofia, Bulgaria). Card payments are processed by Stripe; card details go to Stripe and never reach us.
- Prices exclude VAT or sales tax; where it applies it is added at checkout and shown on your invoice.
- Paid plans renew automatically every month at the then-current seat price until you cancel. We will tell you at least 30 days before any price increase for an existing subscription.
- Adding or removing seats changes your bill; any prorated charge or credit is shown before you confirm.
- If a payment fails, Stripe will retry. If it still cannot be collected, we may move the workspace to the free Starter plan; your data is kept.
- Cancel any time from your workspace billing settings, from Manage billing (Stripe’s customer portal), or by emailing hello@modax.app. You keep paid features until the end of the period you have paid for, then the workspace moves to Starter. You will not be charged again.
- Refunds follow our Refund Policy: a full refund within 14 days of any payment.
6. Your data
You own the data you and your users put into MODAX (“Customer Data”), such as your contacts, deals, invoices and messages. You give us permission to host, process and display it only to provide and support MODAX for you.
For Customer Data, you are the controller and we are your processor. We:
- process it only on your instructions, as set by how you use MODAX, and never sell it or use it to advertise;
- keep it confidential and limit staff access to what support and operations need;
- use only the subprocessors listed in our Privacy Policy, and tell you before adding a new one;
- help you answer requests from people exercising their data-protection rights;
- notify you without undue delay, and within 72 hours of becoming aware, of a personal-data breach affecting your workspace;
- let you export your data, and delete it after your workspace closes as described in the Privacy Policy.
You are responsible for having a lawful basis to put personal data into MODAX and for telling the people concerned. If you need a signed data-processing agreement, email hello@modax.app.
7. Integrations you connect
MODAX can connect to services you choose, such as WhatsApp, Telegram, payment gateways or email providers, using your own accounts and keys. Your use of those services is between you and the provider, under their terms. We store the keys you give us encrypted and use them only to run the integration you set up.
8. AI features
MODAX includes AI features such as the copilot, briefings, forecasting and drafting. When you use them, the relevant Customer Data is sent to our AI provider to produce the answer. AI output can be wrong or incomplete: check it before acting on it, and do not treat it as legal, financial or other professional advice. You are responsible for prompts you enter and for how you use the output.
9. Acceptable use
You must not use MODAX to:
- break the law, or store or send content you have no right to;
- send spam or unsolicited bulk messages, or commit fraud or phishing;
- infringe anyone’s intellectual property or privacy;
- upload malware, probe or attack the service, get around security or plan limits, or scrape it by automated means outside our published API;
- resell MODAX unless your plan or a written agreement allows it.
10. Our intellectual property
We own MODAX, its software, design and brand. Your subscription gives you a non-exclusive, non-transferable right to use it during your subscription. Feedback you send us may be used to improve MODAX without obligation to you.
11. Availability and changes
We aim to keep MODAX available and secure, but we do not promise it will be uninterrupted or error-free, unless a Scale order form includes a service level. We may improve, change or remove features; if we remove a paid feature you rely on, we will tell you in advance, and you can cancel and get a refund of any prepaid period you can no longer use.
12. Suspension and termination
We may suspend or close a workspace for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious breaches of section 9. Where reasonable we will warn you first and give you time to fix it. You can close your workspace at any time.
13. Liability
Nothing here limits liability that cannot be limited by law, such as for fraud. Otherwise, neither side is liable for indirect or consequential loss or for loss of profit, revenue or goodwill, and our total liability for all claims about MODAX in any 12 months is limited to the fees you paid for MODAX in those 12 months (or US$100 if you are on the free plan).
14. Governing law
These terms are governed by the laws of the Republic of Bulgaria, and the courts of Sofia have jurisdiction. Mandatory laws of your country that cannot be excluded by contract still apply.
15. Changes to these terms
We may update these terms. For significant changes we will tell workspace owners by email or in the app at least 30 days before they take effect. The date at the top shows the latest version.