Refund Policy
Last updated: 9 November 2026 · Khatib Designs Ltd
Simple version: if you are not happy, ask within 14 days of a payment and you get all of it back.
1. 14-day refund on every payment
MODAX is sold by Khatib Designs Ltd (Sofia, Bulgaria). Card payments are processed by Stripe; we handle refunds ourselves.
You can get a full refund within 14 days of any MODAX payment — your first Growth payment, a monthly renewal, added seats or a marketplace add-on — for any reason.
- How: email hello@modax.app from the address on your receipt. We refund through Stripe, usually the same working day.
- Where the money goes: back to the original payment method, including tax. Banks usually show it within 5–10 business days.
- What happens to the workspace: when a refund covers the current period, the workspace moves to the free Starter plan. Your data stays.
2. After 14 days
Payments older than 14 days are generally not refunded, but we review every request fairly — for example a duplicate charge, a charge after you cancelled, or a serious fault we could not fix. Email hello@modax.app.
3. Cancelling
Cancel any time from your workspace billing settings, from Manage billing (Stripe’s customer portal), or by emailing hello@modax.app. You keep Growth features until the end of the month you have paid for, then the workspace moves to Starter and is not charged again. To have the current month refunded, ask within 14 days of that payment.
4. Free and Scale plans
The Starter plan is free, so there is nothing to refund. Scale plans follow their order form; if paid by card, the 14-day refund above applies to each payment.
5. Your legal rights
This policy does not reduce any rights you have under the consumer or commercial law of your country.